Refund Policy

This policy (“Refund Policy” or “Policy”) applies only to Services fees (as defined below) available on https://goldencube.ae/ that is solely owned by Golden Cube (“Golden Cube DLD” or “we” or “our” or “us”). This Policy does not apply to Government fees that their refund is subject to the discretion of the respective Golden Cube (as defined below) and its refund policies if any.

It is important that You read this Refund Policy carefully. You should familiarise yourself with the terms of this Refund Policy prior to purchasing any services from Golden Cube. By using the services offered by Golden Cube You have read understood and agreed to Golden Cube’s Refund Policy.

Definitions

  • “Application” means an application form duly completed and submitted through Golden Cube website by You for the provision of Services that are listed on Golden Cube Website.
  • “Government” means the relevant government authority.
  • "Issuer" means the bank or entity who has issued Your credit or debit card.
  • "Refund Eligibility Criteria" means the criteria stated herein.
  • "Refund Request Form" means the Golden Cube’s form with requested information and supporting documents to request a refund which may be completed and submitted online.
  • "Service Fees” means the fees payable by You for the Services purchased in accordance with the Services Terms and Conditions.
  • "Services” means all services that are available on https://goldencube.ae/ and provided by Golden Cube.
  • "Transaction Charges" means any fees levied by a bank or financial institution or entity for processing a valid Refund Request to the Applicant.
  • "Website" means the https://goldencube.ae/ website.
  • "Website Terms and Conditions" means the terms and conditions applicable to and posted on https://goldencube.ae/

General Refund Conditions

  • The applicants are responsible to visit the Golden Cube website to access the Refund Policy.
  • The Service Fee may be refundable subject to the terms herein and provided that the Applicant has paid for the Services. The Applicant may request a Refund only in accordance with the Refund Eligibility Criteria.
  • The Refund Policy shall be governed by the applicable local laws in the Emirate of Dubai UAE.
  • Refunds of Service Fees will only be considered where the Applicant complies with the Refund Eligibility Criteria. If the Applicant fails to meet any of the Refund Eligibility Criteria Golden Cube shall have the right in its sole discretion to decline the request for a Refund.
  • To apply for a refund the Applicant must properly and fully complete and submit a Refund Request form together with all supporting documents online. Click here for the form.
  • Golden Cube may process the Applicant’s Refund Request as soon as reasonably practicable. Response times may vary depending on the mode of payment and reasons for a refund request for the Service Fees. Golden Cube may notify the Applicant of the outcome of the request in accordance with the timelines set out in the Refund Processing Timelines.
  • By completing and submitting the Refund Request Form the payment of a refund of the Service Fees is not guaranteed. The refund may be approved or rejected by Golden Cube in its discretion.
  • Any Transaction Charges or loss due to exchange rate fluctuation or bank charges or administrative fees which may be levied for processing a refund of Service Fees shall be borne solely by the Applicant and shall be deducted by Golden Cube from the amount to be refunded.
  • GST / VAT / similar such indirect taxes if any charged on the Service Fees may be refunded subject to applicable tax laws.

Refund Eligibility Criteria

  • All requests for Refunds shall only be accepted and considered if a Refund Request Form is submitted online by an Applicant within 30 days from the date of the Application date.
  • If the Applicant has been charged more than once for the same services or the Applicant has paid a sum in excess and the Applicant can provide proof of such excess charge the Applicant may be entitled to claim a refund on the terms herein.
  • Requests for refunds or cancellation of a Service shall not be accepted and no refunds shall be given where:
    • the Applicant has partially used the Service.
    • the Applicant decides not to proceed with their application.

Refund Processing Timeline

A Refund of Service Fees may be processed within thirty (30) working days from the date of notifying the Applicant of the refund decision.

Receiving Your Refund

  • Refunds will be processed using the same mode of payment made for the Services. For example if payment was made with a credit or debit card the refund will also be made to the same credit or debit card.
  • If Golden Cube is unable to process a refund by the same mode by which payment was made then Golden Cube shall notify the Applicant of the alternate mode of payment for processing such Refund.
  • In case of payments made by debit or credit card the date by which Refund amount shall be credited to the Applicant’s card shall depend on the card issuer.

Refund Request